Case study: the importance of Crew Resource Management training
With the recent JetBlue incident, on which the co-pilot locked an erratically behaving captain out of the cockpit and diverted the plane to a safe landing, the changes that have altered the training and culture of flight personnel have come to light. Three decades ago a United Airlines jet crashed in Portland, Oregon supposedly because the co-pilot was too scared to speak up against the erring pilot. It cost the lives of 10 people. On March 27th, 2012, a co-pilot took swift action when he saw the other pilot erring, and brought a plane-full of lives from near-catastrophe to safe landing.
Times have changed - co-pilots were taught to speak up if they had concerns. Captains, many of whom had come from the military where officers were always considered to be right, were instructed to listen and encourage others to voice concerns.
The training, known as crew resource management, has been made compulsory by the U.S. Federal Aviation Administration, and, according to an advisory circular on the agency's website, has progressed from classroom discussion in its early years to full-blown exercises in flight simulators.
According to a CRM course training instructor Dainuole Bartasuniene, human failure is composed of several inherent failures. It is based on Active Failure – including standard operating procedures and law violations, failure to follow written instructions, failure to manage cockpit resources and laziness. The other part, passive Failure, is related to unawareness – misunderstanding, miscommunication issues, lack of support, distraction, complacency, boredom and fatigue. Skill Failure involves misjudgement, incorrect decisions, lack of experience, training and unfamiliarity with the task.
D. Bartasuniene maintains that crew cooperation involves more than just technical skills –attitude and motivation also play a very important role. Other crucial factors include group interactions and group thinking, leadership and followership, authority, status and role, communication, listening and advocacy, conflicts and conflict resolution, dealing with criticism, different cultures and languages.
Source: Nvonews.com; Aviationpros.com; Balticaa.com
July 29 Dangerous goods Dangerous Goods initial and recurrent training is a mandatory requirement for all pilots, cabin crew and staff associated with passenger and ground handling. You can perform all your Dangerous Goods training using the Airline Training Portal.
July 30 Real Fire Fighting & Smoke Course Practical trainings held in Real Fire Fighting Simulator, including 6 fire locations. For pilots and cabin crew.
August 04 ATPL Integrated Integrated Airline Transport Pilot License (ATPL(A))Training Program is an intensive training programme, aimed to help students with little or no previous flying experience to move to cockpits of commercial airliners sooner.
September 01 CPL Modular Training Course Modular Commercial Pilot License Training Course is designed for those who want to harmonize the needs with the possibilities. Lasting more than ATPL integrated course but requiring less investments, CPL training course can be divided into ‘modules’. The biggest advantage of the modular program is the training for mandatory courses composed to gain a ATPL frozen license at the convenient time.